Our Step-by-Step Guide to Pet Relocation
Moving your pet is a complex process. We handle everything from door-to-door logistics to airport formalities, ensuring your companion travels safely and comfortably.
One of our dedicated team members at the cargo terminal, ensuring a pet's crate is secure and ready for loading. We oversee the process until your pet is safely on board.
This video shows the first step of Mylo's journey: the pickup. Our team member is seen holding Mylo before placing him in his travel crate in our vehicle, ready for transport to the airport.
Our door-to-door service means we handle everything from picking up your pet at your old home to delivering them to your new one. This graphic illustrates our commitment to a seamless process.
A small dog sits next to an IATA-compliant carrier. Our safety-first approach means we only use the most reliable and secure equipment for transporting your furry friends.
This graphic explains the key features of IATA-approved travel crates. We ensure every crate is the right size, well-ventilated, secure, and properly labeled for your pet's safety and comfort.
Wondering what to do on the day of the flight? This guide provides helpful tips, such as arriving early and notifying the flight attendant, to ensure a smooth travel day for you and your pet.
An owner stands with his two dogs and their travel crates at the airport entrance. This image captures the beginning of the journey, where we assist with all airport formalities.
About The Journey Step-by-Step
Every journey begins with the right crate. Before any pet leaves our care, we perform a mandatory IATA-compliance check. If your current crate does not meet the specific airline's ventilation, strength, or size requirements, we source an approved one rather than risking your pet’s safety at the cargo terminal.
Moving a pet involves more than just booking a ticket. It is a series of precise steps that must align perfectly to ensure safety.
The Pre-Flight Preparation
We start with a conversation about your pet's temperament, breed, and health. We ensure the microchip is ISO-standard, all vaccinations are updated within the specific timeframes required by the destination country, and export health certificates are secured from the Animal Quarantine and Certification Services (AQCS).
At the Cargo Terminal
The airport environment can be overwhelming. That is why our team handles all ground formalities. We arrive early to supervise the X-ray screening and ensure the Airway Bill is generated correctly. We manage the handover to the airline staff, verifying that the crate is properly labeled with 'Live Animals' stickers and that water funnels are accessible.
Customs and Handover
Paperwork varies wildly between countries. Whether you are moving to the USA with a CDC permit, navigating strict Rabies Titer testing for the UK, or managing home quarantine protocols, we keep you informed. You get updates from the moment we pick them up at your residence until they are cleared through customs at the arrival airport. Things can get unpredictable—flights change and rules shift—but our job is to handle that chaos so you do not have to. We take care of the logistical heavy lifting so you can focus on the reunion waiting at the other end.
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