Delete your account

Last updated September 10, 2026

This page explains how to request deletion of your account and the personal data associated with it on mytribe. It applies whether you use mytribe as a customer (someone looking for services) or as an expert (a service provider), and it covers our website at mytribe.in as well as the mytribe and mytribe Expert mobile apps. mytribe is operated by Speakleap Technologies Private Limited.

How to request account deletion

To ask us to delete your mytribe account, follow these steps:

  1. Send an email to hello@mytribe.in with the subject line "Account deletion request".
  2. In the email, include the mobile number registered with your account, your name, and whether you use mytribe as a customer or an expert.
  3. We may contact you on your registered number to verify your identity before we act on the request. This protects your account from deletion by someone else.
  4. Once verified, we delete your account and associated personal data, and send you a confirmation by email.
Email your deletion request

What data is deleted

When your request is verified, we delete the personal data linked to your account, including:

  • Your profile and contact details, such as name, mobile number and email address.
  • Your login credentials and saved preferences and locations.
  • For customers: the service requirements and enquiries you created, and your chat and message history with experts and with mytribe.
  • For experts: your provider profile, services, packages, uploaded media, and other business details you added to mytribe.
  • Media and files you uploaded through the apps or website.

What data is retained, and for how long

We may retain certain information after your account is deleted where we are required to by law or where we have a legitimate business reason, for example:

  • Transaction and invoice records that we must keep to comply with Indian tax, accounting and other legal requirements. These are retained for the period required by applicable law and then deleted or anonymised.
  • Records needed to prevent fraud, resolve disputes, or enforce our terms. These are kept only for as long as necessary for that purpose.
  • Anonymised or aggregated data that no longer identifies you may be retained for analytics and reporting.

We aim to acknowledge your request within 7 days. Your account and associated personal data are deleted within 30 days of a verified request, and any residual copies held in our encrypted backups are removed within a further 90 days.

Before you delete

  • Account deletion is permanent and cannot be undone. To use mytribe again afterwards, you would need to create a new account.
  • Please settle any active bookings or ongoing enquiries before requesting deletion.
  • If you use the same mobile number for both the mytribe and mytribe Expert apps, deleting your account removes your access to both.

Need help?

If you have any questions about deleting your account or the data we hold, email us at hello@mytribe.in. You can also read our Privacy Policy to understand how we handle your information.