Behind the Scenes: How We Build Better Pet Care
Ever wonder who’s actually walking your dog or grooming your pup at home? We believe in radical transparency. Meet the team, see how we work on the ground, and learn how we’re getting pet care right, one session at a time.
If you're new here, welcome to Sploot. We're a team of dog parents building what we wished we had: reliable at-home services, healthy meals, and a supportive community. We're now live in over 20 cities across India.
To build a great experience, you have to see it for yourself. Our core team recently shadowed our dog walkers and groomers on live sessions to understand their challenges and find ways to improve our service quality for everyone involved.
This month, we literally hit the streets. We rode along with our walkers and groomers to see their work firsthand. This is now a monthly ritual to ensure we're constantly improving our service quality from the ground up.
Understanding a dog's mood is the most important part of grooming. In our 'Life Behind the Scissors' series, our groomers share their insights on how they handle anxious dogs and what signs of pain or discomfort they look for during a session.
How do you groom a dog that's known to be difficult? Our top groomer explains that it's all about understanding their nature and building trust. It's not about forcing them, but about reading their body language and making them feel safe.
A lot goes into being a great groomer. In this episode of 'Doggo Magnet', our groomer Avdhesh shares stories from his experience, including how he won over a very shy dog with patience and biscuits.
Coming up next on 'Life Behind the Scissors', we get real about the challenges and rewards of being a professional dog groomer. We discuss everything from handling difficult dogs to the importance of regular grooming for a dog's health.
You're their whole world. We just handle their grooming. This is our philosophy in a nutshell. We're here to be your best supporting role in the beautiful story of you and your dog.
We believe being a better pet parent should be rewarding. Introducing Sploot Coins. You can now earn rewards with every purchase on the app and use them for discounts on future services.
About Behind the Scenes at Sploot
We don't just sit in offices. Our core team regularly shadows our grooming and walking partners on live home sessions to feel exactly what you and your dog experience. It’s how we find the small tweaks—like safer leash handling or calmer drying techniques—that make a huge difference in your pup's comfort.
Our Field-First Approach
We talk a lot about building a better experience for dog parents, but that doesn't happen behind a screen. Every month, our team hits the streets and enters homes alongside our grooming and walking partners. We aren't there to watch from a distance. We observe the real-time challenges, from how a dog reacts to a hairdryer to the small details of hygiene maintenance. This data directly feeds into our training modules and service standards.
Life Behind the Scissors
In our grooming series, 'Life Behind the Scissors,' we pull back the curtain on what it takes to handle pets with patience. Grooming isn't just about cleaning fur. It's about body language. Our groomers like Avdhesh share how they earn a dog's trust before even picking up a tool. Whether it's using biscuits for a shy pup or knowing when to pause because a dog is overwhelmed, we prioritize emotional comfort as much as physical cleanliness.
Why We Do It
We are dog parents ourselves. We know the anxiety of leaving your dog with a stranger or the stress of a salon visit. We built Sploot to solve the problems we faced with our own dogs. By being transparent about our processes, our team, and even our mistakes, we hope to build a partnership where you feel confident leaving your dog in our care.
Whether you need an at-home grooming session, a reliable dog walk, or just advice on puppy parenting, we are here to support the messy, amazing, and often chaotic life of raising a dog in India.
Sploot
We're just a bunch of dog parents who decided to solve the problems we faced with our own furry family. Whether it’s Sriracha keeping us on our toes or our team hitting the streets to shadow our groomers, we’re obsessed with making sure your dog gets the same love and safety we’d want for our own.
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