Consumer Protection Law
Available across Delhi
I help you file and follow up on consumer complaints for faulty products, online scams, and unfair charges, using clear evidence and step-by-step support.
Pricing Guide
Strategic Legal Consultation & Assessment
Session Essentials
- Duration: 45 to 60 minutes dedicated time via Zoom, Google Meet, or In-Person at Delhi Chamber.
- Document Review: Analysis of up to 30 pages of invoices, warranty cards, and communication trails.
- Admissibility Check: Verification of digital evidence like WhatsApp chats under Section 65B requirements.
Strategic Deliverables
- Merit Analysis: Objective assessment of winning probability versus litigation costs.
- Action Roadmap: Step-by-step legal plan (Notice vs. FIR vs. Complaint).
- Risk Assessment: Clear breakdown of potential timelines and financial implications.
Legal Notice Drafting & Dispatch
Legal Drafting
- Custom Content: Citation of specific Consumer Protection Act 2019 sections tailored to your facts.
- Claim Construction: Professional calculation of refund amount, applicable interest, and mental harassment compensation.
- Fact Marshalling: Structuring the timeline of events (Purchase to Defect) into a legal narrative.
Execution & Delivery
- Official Dispatch: Sent on Advocate Akanksha Magon's official letterhead via Registered Post AD (RPAD) or Speed Post.
- Evidence Creation: Provision of postal tracking ID and delivery report for future court records.
- Digital Copy: Advance copy sent via email to the opposing party's grievance department.
- Revisions: Includes one round of factual edits before final printing.
Consumer Complaint Filing & First Hearing
Documentation & Drafting
- Petition Drafting: Comprehensive Consumer Complaint drafting under Section 35 of the CPA.
- Affidavits: Preparation of sworn affidavits and verification clauses.
- Evidence Formatting: Conversion of digital proofs into court-compliant Annexures (including Section 65B certificates).
- Physical Sets: Preparation of 3 to 4 physical file sets with mandatory pagination and tagging.
Filing Process
- Registry Submission: Physical submission at the District Commission filing counter and curing of registry defects.
- Admission Argument: Legal representation at the first hearing to argue case merits and secure notice issuance to the opposite party.
- Exclusions: Court fees are payable by the client on actuals based on claim value.
About Consumer Protection Law
Why I Take Consumer Protection Seriously
I know what it feels like to get stuck with a broken product or a bad service, and then be completely ignored. When companies push you around, I want to make sure your side is taken seriously. Even if you feel small, your rights are real.
What I Help With
- Faulty products breaking down too soon
- Online shopping gone wrong - wrong items, endless delays, or stuff that just looks nothing like the ad
- Getting tricked by fake offers or misleading ads
- Bills with hidden charges you never agreed to
- Digital scams that start with a simple online order
How I Build Your Case
- Get the complaint filed with all details clear: what happened, when, and who was involved
- Professional but firm wording - no angry rants, but no sugarcoating either
- We’re specific about what you want, whether it’s a refund, exchange, or apology
- Set a clear deadline for their response
- Pull together all proof: bills, receipts, screenshots, even WhatsApp chats (yes, courts do check those!)
Important Digital Tips
Your phone is your best friend in these cases. WhatsApp chats, photos, and even your social media can be evidence - but be careful what you post during a dispute.
Umeed mat chodna, kamzor tera waqt hai, tu nahi (Don’t lose hope, your time is weak, not you).
Meet your Expert
Akanksha Magon
My Story
I’m Akanksha. Law college VIPS gave me my start, now I go back there to judge competitions. Feels surreal, you know? For me, law’s not just files and sections – it’s people, their stories. I’ve seen too much to believe in black and white. Injustice hits anyone, doesn’t care about gender. I’m here so your voice isn’t lost. 'Ummeed mat chodna, kamzor tera waqt hai, tu nahi.' (Don’t lose hope, your time is weak, not you.)
My Work
Family & Divorce Law Services - I handle mutual and contested divorce, child custody, maintenance/alimony, judicial separation, and domestic violence cases.
Wills, Estate & Cyber Law - I work on wills, estate planning, consumer complaints, and cyber harassment legal support.
Legal Awareness for All - I talk honestly about law misuse, rights, and why shortcuts in divorce (like notarized agreements) are risky.
Compassionate, Firm Guidance - Divorce hurts. I help clients move on with dignity, strength, and a clear head.
Evidence Matters Most - WhatsApp chats, transactions – I guide you on collecting proof legally for a strong case.
